Top-most features of
Jira Service Management
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- High-velocity service management
- Deliver value fast
- Make work visible
- Connect Dev and Ops
- Teams across the world rely on Jira Service Management
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ITSM software features that unlock
high-velocity teams
Request Management
Manage work across teams with one platform so your employees and customers quickly get the help they need.
Incident Management
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
Problem Management
Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
Configuration Management
Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.
Change Management
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
Asset Management
Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
Knowledge Management
Leverage Confluence for an open approach to knowledge management. Foster team collaboration across ITSM practices.