STC, Saudi Telecom Company, is the leading telecommunications company in Saudi Arabia and the MENA region as well. For more than 19 years, they offer various innovative services for more than 27 million mobile subscribers and 53 million internet subscribers. They are currently present in 7 countries; Saudi Arabia, Kuwait, Bahrain, South Africa, Turkey, India, and Malaysia.

Although STC expanded rapidly in these last few years, it was facing problems in communication as they were only communicating through emails and phone calls; they even were using the traditional way in following up the opened cases. There also was no visibility on services’ due dates. Moreover, they had a mesopic vision of SLAs for the internal and external customers. In general, there was no Capacity Management. So, STC workflow was missing the smoothness, and the productivity was in need of improvement.

Infosysta’s experts have worked on more than 140 projects, created 75 workflows, and helped more than 30k STC’s users. It boarded Business, Demand Management, Project Managers, Applications and Operation teams on Atlassian products. Infosysta has also applied business rules and security level across projects and teams.